Terms of service
The service
Planish Cloud receives bug reports sent by apps that use the Planish package and shows them to your team. It is run by Loïc Sacré, an individual based in Belgium, under the name Kindware Lab (contact@kindware-lab.cloud). By creating an account you accept these terms.
Your account
- Give an email address you control; we confirm it with a code before you can use the service.
- Keep your password to yourself. You are responsible for what happens under your account and in the workspaces you own.
- Ingest keys give write access to an app's inbox: keep them out of public repositories and rotate them if they leak.
Plans and limits
- Free: 1 app, 3 members, 500 reports per month, reports kept up to 60 days.
- Team: unlimited apps, 5 members, 10,000 reports per month, reports kept up to 365 days.
Once the monthly quota is reached, new reports are refused until the first day of the next month. Changing plan is not self-service yet: write to contact@kindware-lab.cloud.
Your data and your users' data
You keep all rights to the reports your apps send. You let us store and process them only to provide the service. Reports can contain your users' personal data, so you are responsible for collecting it lawfully, for telling your users about it, and for not sending more than you need (no passwords, payment details or health data). For these reports we act as your processor under the privacy policy.
Acceptable use
Do not use Planish Cloud to break the law, send content you have no right to send, get around the plan limits, probe or overload the service, or access another workspace's data.
Availability
We work to keep the service running and your data safe, but it is provided as is, without a guaranteed uptime, and it may change. We will warn you before removing a feature you rely on.
Liability
To the extent Belgian law allows, we are not liable for indirect losses, such as lost profit or lost data, that come from using or not being able to use the service. Nothing here limits the rights you have as a consumer.
Ending
You can stop using the service and ask us to delete your account at any time. We may suspend an account that breaks these terms, after warning you unless the breach puts the service or other users at risk.
Law
These terms are governed by Belgian law. If we change them in a way that matters, we will tell you before the change applies.