Privacy policy
Who we are
Planish Cloud is run by Loïc Sacré, an individual based in Belgium, under the name Kindware Lab. For anything about your data, write to contact@kindware-lab.cloud.
Two kinds of data, two roles
Your account. For the data you give us to use Planish Cloud (your account, your workspace), we are the data controller.
Reports your apps send. A report contains what your app sends us: the user's message, a screenshot, logs, device details, and any identifier or email address your app adds. Your organisation decides what is collected and why; it is the controller and we process these reports on its behalf, only to store them and show them to your workspace. If you are a user of an app that sends reports here, contact that app's publisher first.
What we collect for your account
- Your name, email address and password (stored only as a salted hash).
- Your workspace: its name, members, roles, apps and their settings.
- A short-lived verification code when you sign up or change your address (stored hashed, valid 15 minutes).
- Your preferences: light or dark theme, and whether you want the "first report" email.
- Technical data in server logs, such as IP addresses and request times, to keep the service running and secure.
- Feedback you choose to send us with "Send feedback": your message, your name and email, and, unless you remove it, a screenshot of the page, the browser console, the pages you visited and the requests the page made (address, status and headers with credentials masked, never their content). It reaches our own Planish workspace and is used only to improve the service.
Why, and on what legal basis
- To provide the service you signed up for, including the emails it needs (verification codes, invitations, password resets): performance of our contract with you.
- To secure the service and prevent abuse (rate limits, logs): our legitimate interest.
- To tell you when an app sends its first report: our legitimate interest; one click in that email turns it off.
We do not sell your data, show ads, or use analytics or tracking tools.
Where it is stored and who helps us
- Hostinger hosts the servers and the database, in a data centre in Paris, France.
- Mailjet sends our emails (European provider).
- ImprovMX forwards messages sent to contact@kindware-lab.cloud to our mailbox.
How long we keep it
- Reports are erased automatically every night once they are older than the retention of their app: up to 60 days on the Free plan and up to 365 days on the Team plan.
- Account data is kept as long as your account exists.
- Database backups are kept for 30 days, then deleted.
Cookies and local storage
We only use what the service needs to work: a session cookie that keeps you signed in and a security cookie that protects forms (both strictly necessary, so no consent banner). Your theme choice is saved in your browser's local storage.
Your rights
You can delete your account and its data yourself at any time, from My account (click your name at the bottom of the sidebar): it is immediate, and the workspaces only you use are deleted with it. You can also ask to access, correct, delete or export your data, restrict or object to its processing, and withdraw a consent at any time. Write to contact@kindware-lab.cloud; we answer within one month. You can also complain to the Belgian Data Protection Authority (dataprotectionauthority.be).
Changes
If this policy changes in a way that matters, we will tell you by email or in the app before it applies.